Refund policy

Last Updated: 2/1/2026

1. Eligible Situations for Return or Replacement

Eligible if:

  • Wrong size, color, or design was delivered

  • Product received is defective or damaged

  • Print is incorrect or misaligned

You must notify us within:

30 days from the delivery date

Include:

  • Order number

  • Photos/videos showing the issue

2. Non-Returnable Situations

We cannot accept returns when:

  • Customer ordered the wrong size

  • Change of mind after purchase

  • Product used or washed

  • Incorrect address provided during checkout

Custom-printed products are produced on demand and not returnable unless defective.

3. Lost or Missing Packages

If tracking shows delivered but the package is missing:

  • Customer must contact local delivery service

  • We will assist in investigating with the carrier

4. Refund Method

Once approved:

  • Replacement or store credit will be issued

  • Refunds (if applicable) go back to original payment method

Shipping fees are non-refundable except when the error is on our side.

5. How to Request Support

Email: contact@galaxyvibez.com
Include: Full name + Order ID + Issue details in the email subject.